The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Typically orders are processed within 3 business days (this may fluctuate due to order volume- for most accurate processing time, please check the item's description). Most packages arrive within 3-6 business days after shipping for a total estimated time to arrival being within 6-9 business days. However, transit times are not guaranteed and except in extreme cases, refunds will not be given due to packages taking longer in transit than expected.
Please see the next FAQ titled "How do I rush my order?" if you need your purchase sooner than 6-9 business days.
Transit times are not guaranteed once your package is in USPS or UPS possession, even if upgraded shipping was purchased as shipping delays do sometimes occur.
If you need to receive your order more quickly than our standard 6-9 business day time window, you may purchase upgraded shipping at checkout. The upgraded shipping options are USPS Priority Mail, UPS Ground, or UPS 2nd Day Air. Upgraded shipping options do not have a delivery date gaurantee and are *not* eligible to be refunded in the event of a delay in transit. Upgrading shipping does not affect an order's processing time.
We can completely customize our candles just for you! You may add pictures, business logos, names, sayings, etc - your imagination is the only limit. Please send us a message with your idea and we will get back to you within 1-2 business days with a mock up label.
Orders may be cancelled as long as the order has not yet shipped. Orders that have been shipped cannot be cancelled.
If you'd like to return or exchange your item, please contact us within 14 days of receiving your package for return instructions.
The buyer is responsible for all return postage costs and ensuring the returned item makes it back to us in new, unused and undamaged condition. We are not liable for return packages sent without tracking (or if the tracking number is lost/misplaced) that do not arrive. Buyer is responsbile for paying shipping both ways for an exchange.
Shipping paid on the original order is not eligible for refund and a 20% restocking fee may apply to returns.
In the event that a package is returned to us (due to insufficient address or otherwise), the buyer is responsible for reshipping charges in the amount of shipping paid on the original order.
We will contact you if your package is returned to us. Returned packages will be held for 14 days from the date we contact you. If we have not been provided with a valid address to reship the package to and/or the reshipping charges have not been paid after 14 days, the package will be treated as a return (buyer will be refunded order value less shipping paid, a 20% restocking fee may apply).
If your item arrives broken or damaged, please retain all packaging the item arrived in as well as the damaged item. Contact us within 14 days of delivery with photos of the damaged item and all of the packaging - photos are required for us to process any damaged/broken item claims. Once photos of the item and packaging have been received, we will begin the damaged/broken item claim process and ship a replacement out free of charge within two business days. Claims made without photos of the item and packaging are not eligible for a replacement item.
All current sales will be directly reflected on the item price shown.
Typically, orders are shipped via USPS First Class Mail (this may vary based on order size, and large orders may be shipped UPS).
We offer upgraded shipping options: USPS Priority Mail (estimated transit time of 2-4 business days) or UPS Ground shipping (estimated transit of 1-5 business days). Upgraded shipping options do not have a delivery date gaurantee and are *not* eligible to be refunded in the event of a delay in transit.
All orders totaling over $35 (after promotional discounts are applied and before taxes/shipping) qualify for free standard shipping - this is automatically applied at checkout.
Orders totaling over $150 in item value may be sent with signature confirmation required for delivery due to the risk of package theft.
Please do keep in mind that depending on your location and the time of year there is a possibility that slight candle melting may occur. The wax we use is 100% natural soy wax without any artificial stabilizers and has a melt point of 120 Fahrenheit - warm places such as direct sunlight or sitting in a mailbox may cause candles to reach that temperature. We suggest having your items mailed to a PO Box or a place where you will be able to retrieve them quickly if you live in a hot climate. If you're unable to have the candle shipped to a location it can be kept cool, it may be best to wait until cooler weather to place your order.
Our products are not made in an allergen-free environment.
All of our candles are 100% soy based and contain synthetically created fragrance oils. Although unscented candles can be made upon request they may still contain trace amounts of fragrance transferred from equipment used in the candle making process.
Corn-based packing peanuts may be used in packaging your order.
If you or a gift recipient has allergic reactions to any of the ingredients in these products or possible contaminants, we recommend not using any products in our store.