The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 6 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Typically orders are processed within 3 business days. Most packages arrive within 3-5 business days after shipping for a total estimated time to arrival being within 6-9 business days. However, transit times are not guaranteed and except in extreme cases, refunds will not be given due to packages taking longer in transit than expected.
Please see the next FAQ titled "How do I rush my order?" if you need your purchase sooner than 6-9 business days.
Transit times are not guaranteed once your package is in USPS possession, even if upgraded to Priority shipping, as USPS does sometimes experience delays due to volume or weather.
If you need to receive your order more quickly than our standard 6-9 business day time window, you may purchase upgraded shipping at checkout. The upgraded shipping option is Priority Mail, which has an estimated transit time of 1-3 business days.
You may also add this item to your order: https://www.etsy.com/listing/742590118 to bump your order to the top of our processing queue. Orders placed with the rush add on will ship next business day.
We can completely customize our candles just for you! You may add pictures, business logos, names, sayings, etc - your imagination is the only limit. Please send us a message with your idea and we will get back to you within 1-2 business days with a mock up label.
Orders may be cancelled as long as the order has not yet shipped. Orders that have been shipped cannot be cancelled.
If you'd like to return or exchange your item, please contact us within 5 days of receiving your package for return instructions.
The buyer is responsible for all return postage costs and ensuring the returned item makes it back to us in new, unused and undamaged condition. We are not liable for return packages sent without tracking (or if the tracking number is lost/misplaced) that do not arrive. Buyer is responsbile for paying shipping both ways for an exchange.
Shipping paid on the original order is not eligible for refund and a 20% restocking fee may apply to returns.
In the event that a package is returned to us (due to insufficient address or otherwise), the buyer is responsible for reshipping charges in the amount of shipping paid on the original order.
We will contact you if your package is returned to us. Returned packages will be held for 14 days from the date we contact you. If we have not been provided with a valid address to reship the package to and/or the reshipping charges have not been paid after 14 days, the package will be treated as a return (buyer will be refunded order value less shipping paid, a 20% restocking fee may apply).
If your item arrives broken or damaged, please retain all packaging the item arrived in as well as the damaged item. Contact us as soon as you can with photos of the damaged item and all of the packaging - photos are required for us to process any damaged/broken item claims. Once photos of the item and packaging have been received, we will begin the damaged/broken item claim process and ship a replacement out free of charge within two business days. Claims made without photos of the item and packaging are not eligible for a replacement item.
All current sales will be directly reflected on the item price shown.
However, you may get an unlimited use 20% off coupon code by copying and pasting this link into your browser and filling out the form on that page:
Sign up using the form provided to get the coupon code instantly sent to your email inbox.
All listings in our shop are eligible for this coupon code - if you come across and item that the code isn't working for, please let us know and we will fix it!
Sale prices and coupon deals cannot be applied to previous orders. 20% off coupon cannot be combined with other offers or sales.
We do offer all of our candle designs at wholesale pricing! Send us a message to inquire about wholesale pricing and availability or order via our convenient "Wholesale and Bulk" listings. You can find this section on the left-hand side of our shop page.
Please do keep in mind that depending on your location and the time of year there is a possibility that slight candle melting may occur. The wax we use is 100% natural soy wax without any artificial stabilizers and has a melt point of 120 Fahrenheit - warm places such as direct sunlight or sitting in a mailbox may cause candles to reach that temperature. We suggest having your items mailed to a PO Box or a place where you will be able to retrieve them quickly if you live in a hot climate.
We do not offer refunds for candles that experience melting in shipping, but if there is a melting issue please contact us for advice on how to best remedy the situation.
***ALLERGY WARNING - PRODUCTS MAY HAVE COME INTO CONTACT WITH NUT PRODUCTS, WHEAT, or SOYA.***
Most bath and body products in our store also contain Coconut Oil, Shea Butter, Sunflower Oil, and/or Avocado Butter. Any products may have come into contact with these or other allergens, such as almonds, peanuts, and other tree nuts. Please read ingredients listed carefully and/or send us a message for more information.
Our products are not made in an allergen free environment.
Corn-based packing peanuts may be used in packaging your order.
If you or a gift recipient has allergic reactions to any of the ingredients either in these products or possible contaminants, we recommend not using any products in our store.